Refund Policy
Replacement first, refund when replacement is not possible.
Last updated: 12 July 2026
We sell digital products delivered instantly, so a standard "change your mind" return window does not really work — once credentials are sent they cannot be un-sent. What we offer instead is a warranty running the full length of your plan, and a refund when we cannot put things right.
The Short Version
- Account not delivered? Full refund, no questions.
- Account not working? We replace it. If we cannot replace it, you get a refund.
- Received something different from what was described? Replacement or refund, your choice.
- Working account, but you changed your mind after using it? No refund.
1. Non-Delivery
If your order has not arrived within 24 hours of payment and we have not contacted you about a delay, you get a full refund. Check your spam folder first — a lot of "missing" orders are sitting there.
2. Faulty Accounts
If the account does not work on arrival, or stops working during your plan term through no fault of your own, message us via the contact page with your order number. We will replace it, normally the same day. Replacement is our first response because it is faster for you and cheaper for us than a refund.
If we cannot supply a working replacement within a reasonable time, we refund the unused portion of your plan — or in full if the account never worked at all.
3. Wrong Product
If you received a different product or plan length than you paid for, tell us and we will correct it or refund you in full. That is our mistake, not yours.
4. When We Do Not Refund
- The account works as described and you simply changed your mind
- You changed the login email, password or recovery details without asking us
- You shared or resold the credentials
- The account was suspended because of how you used it — spam, fraud, abuse, or breaking the provider's rules
- You opened a chargeback without contacting us first
5. How to Request a Refund
Message us through the contact form with your order number and what went wrong. We aim to reply within a few hours. Approved refunds go back to your original payment method and usually appear within 5–10 business days.
6. Chargebacks
Please contact us before disputing with your bank. A chargeback costs us a fee and freezes the order, which delays the very thing you want fixed. We have never refused a legitimate replacement request.
7. A Realistic Note
Accounts bought from a reseller sit outside the provider's normal supply chain, and a provider may suspend an account at its own discretion. Our warranty covers you if that happens during your plan term — we replace or refund. But if you need a guaranteed, never-interrupted subscription for business-critical work, buy directly from the provider. We would rather say that plainly than sell you the wrong thing.
8. Questions
See our terms and conditions, learn how we work on the about page, or return to the shop.